Shipping & Returns FAQs

Shipping:

We now offer FREE SHIPPING on all orders. (continental US only)
All orders will be shipped via USPS.
All orders will be processed & shipped within 48 hours (excluding holidays & weekends), unless otherwise noted.
Once order has been shipped, you will receive a shipping confirmation via email from us, along with your tracking information.
We are not responsible for any lost/stolen packages.
Any packages returned to us as non-deliverable for any reason, will be re-shipped at customer’s expense.

All returns are for exchanges or store credit only-no refunds, no exceptions.
Our inventory changes very quickly, so exchanges are on a first come, first serve basis. We cannot guarantee your item will be in-stock.
All exchanges must be delivered to ShitzNgigs and postmarked within 14 days of receiving the merchandise.
All merchandise must have no stains, no animal hair & CANNOT smell of smoke. All items must be returned in original condition.
It is YOUR responsibility to pay for shipping merchandise back to us.
Original shipping charges will not be refunded or credited back.
All jewelry, hair clips, and hats cannot be returned for hygienic purposes.
All sale merchandise is FINAL SALE.
All purchases for gift cards are final sales & cannot be returned or refunded.

Please contact us for Return Authorization and Return Address.
For your protection, please retain your proof of delivery for your returns, as we are not responsible for any items lost/stolen thru the USPS, Fed Ex or UPS.

In the unlikely event that you receive defective merchandise, you must notify us within 3 DAYS of receiving merchandise at 402-885-9456.
Email photo of defect to erin@shitzngigs.com within 3 days of delivery.

Within 3 days of ShitzNgigs receiving your return merchandise, we will inspect & will process your return, and you will receive an email with your store credit with the amount.
Store credits for returns will be sent to the email that was used to make the original purchase.
Store credits never expire.