Shipping & Returns FAQs
- We now offer FREE SHIPPING on all orders. (continental US only)
- All orders will be shipped via USPS.
- All orders will be processed & shipped within 48 hours (excluding holidays & weekends), unless otherwise noted.
- Once order has been shipped, you will receive a shipping confirmation via email from us, along with your tracking information.
- We are not responsible for any lost/stolen packages.
- Any packages returned to us as non-deliverable for any reason, will be re-shipped at customer’s expense.
We really want you to love your purchase, but as a small shop we have strict return guidelines. Please be understanding, and know we do our best to keep you happy!
- All returns are for exchanges or store credit only-no refunds, no exceptions.
- Our inventory changes very quickly, so exchanges are on a first come, first serve basis. We cannot guarantee your item will be in-stock.
- All exchanges must be delivered to ShitzNgigs and postmarked within 14 days of receiving the merchandise.
- All merchandise must have no stains, no animal hair & CANNOT smell of smoke. All items must be returned in original condition.
- It is YOUR responsibility to pay for shipping merchandise back to us.
- Original shipping charges will not be refunded or credited back.
- All jewelry, hair clips, and hats cannot be returned for hygienic purposes.
- All sale merchandise is FINAL SALE.
All purchases for gift cards are final sales & cannot be returned or refunded.
WHERE DO I SEND EXCHANGES/RETURNS TO?
- Please contact us for Return Authorization and Return Address.
- For your protection, please retain your proof of delivery for your returns, as we are not responsible for any items lost/stolen thru the USPS, Fed Ex or UPS.
- In the unlikely event that you receive defective merchandise, you must notify us within 3 DAYS of receiving merchandise at 402-885-9456.
- Email photo of defect to firstname.lastname@example.org within 3 days of delivery.
HOW & WHEN WILL I GET MY STORE CREDIT?
- Within 3 days of ShitzNgigs receiving your return merchandise, we will inspect & will process your return, and you will receive an email with your store credit with the amount.
- Store credits for returns will be sent to the email that was used to make the original purchase.
- Store credits never expire.